Client Support

Learn how to finalise your booking once its been approved.

To redirect your trip for approval, follow these steps. 

1. Log in to the online booking tool, and on the right hand side will be a welcome and your name, this is your profile.
2. Click on your profile and a box will appear (My Profile).
3. Under 'Personal Details' you will see a box saying 'out of office', check this box and then select / add the replacement approver.
   
4. And don't forget to save your changes.

You MUST go back in to your trip that is 'pending approval' and send for approval. The system will not automatically do this.

How to Add Your Mobile Number to Your Profile in the Correct Format

Follow these steps to enter your mobile number correctly:

1. Add the Country Code: Enter your country code (e.g., 44 for the UK) without a + symbol.
2. No Leading Zero: Do not include a leading zero. The country code replaces it.
3. Enter Your Number:
   • Input the first 3 digits of your number in the second box.
   • Enter the remaining 7 digits in the final box.
4. Check for Confirmation: The box will turn green if your number is entered correctly.
5. Save Your Changes: Don’t forget to click Save to apply the updates.

Please be aware some mobile numbers may vary in length, typically ranging from 10 to 11 digits

Watch a video here

Answer

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1. Lowest Fare Warning: The system always displays the lowest available fare first, regardless of airline. This fare usually does not include hold baggage.

   2.Luggage Reminder: The first time you attempt to book a flight, a pop-up reminder will appear about adding hold luggage.

   
   3.Luggage Icon Indicator: Look for a suitcase icon with a line through it on the far right—this means no hold luggage is included in the fare.
   
   

4. View More Fare Options: Click on “Pricing Options” to see other available fare types.

 

5. Select Fare with Luggage: Additional pricing options will appear. Use the arrows to browse for fares that include hold baggage.

Learn how to add check in luggage to an existing Easyjet booking. 

Firstly you need to check what's confirmed in your booking e.g hand luggage only.

1. Log in
   Access your account : https://www.gtp-marketplace.com

2. Locate Your Booking
   Navigate to your upcoming trips or bookings section and select the specific flight reservation to which you want to add baggage.

1. Add Extras
   Within the booking management interface, look for an option labelled "baggage" or "ancillary options". Here will show you what's been booked.

To add checked-in luggage, you can either log in to the airline’s website using your PNR reference and pay for the baggage directly, or you can email us at res@uniglobegemini.co.uk. If you choose to email us, we can add the required luggage on your behalf and include the charge on your booking invoice, allowing it to be prepaid.

Answer:

1. On the Fare Search page, enter your desired route and travel dates.

2. Click on the Advanced Search box.

3. In the airline field, enter up to three preferred airlines.

4. Click Search to view results based on your preferences.

1. Go to https://www.gtp-marketplace.com/
2. Click ‘forgot password’.
3. Enter your username (this will always be your company email address) and click SEND.
4. If you already have a profile you will receive an email with login details.
5. If you do not receive an email within 5 minutes you will need to be loaded on to the system. Please check with your administrator or contact support@uniglobegemini.co.uk.

You can now run a search for flights and hotels simultaneously, allowing you to save time and streamline the trip planning process. The option can be pre-selected or not, depending on your search defaults. 

When selected, a hotel will be searched around the airport of arrival of your flight. If you want to be more specific, simply "edit search", and you will be able to insert the exact location you need for the hotel. 

After populating the fields, you can "search". You will arrive in the flight results. Right after adding a flight option to the trip, a popup message indicates that you can now review the available hotels. 

1. The admin with the correct permissions will need to log in.

2. On the top right hand side next to their name will be a settings toggle icon.

3. Click on the icon and it will bring up the below screen.

4. Underneath the list of names is an ‘Add New User’ button. 

5. Click this button and a pop-up box will appear for you to fill-in. 

6. Complete the information and press save. 

7. Then select the new user name. Here you will see more fields you can complete in the tabs beneath such as Passports and Visa's and Frequent Flyer Programs. Remember to save all your changes.

8. Then you can select 'Send welcome email' above the list of users.

9. The new user will receive a welcome email with instructions to create a login . 

Booking for an Employee (with a profile):

• Always use the traveller’s profile when booking on their behalf.

• This ensures their travel policy is correctly applied.

Mobile Number Requirement:

• Ensure the traveller's profile includes a mobile number.

• This is mandatory for some airlines (e.g., Ryanair) that won't allow bookings without it.

• Click here to learn how to add a mobile number.

Booking for a Guest (no profile):

• Do not use a profile.

• Instead, select add guest

• select the ‘Users Group’ option.

• This will open a drop-down menu where you can choose an appropriate travel policy.

• Refer to the screenshots below for guidance.

The search criteria and subsequent filters will compare all flight options, From different carriers and also nearby airports. Furthermore it will mix and match airlines , airports, classes of travel, baggage all in one booking flow. This enables the travel booker to search for "best price" options and help keep travel cost down.

Fares are pulled direct from airlines, websites, NDC channels and industry sources. Policy guidance and control is always included in these filters.

An example from our booking tool is set out below.

Not only can you mix and match airlines , you can mix and match airports in order to stick to budgets. For example travel out from London Heathrow back in to Gatwick and vice versa. Additionally our booking tool can add more than one bag per sector of your flight to suit your individual needs , and as previously mentioned all in one booking flow saving time and money.

1. Within the platform, click on the person shaped icon next to the cart at the top right of the page.
2. Select book for a guest.
3. Enter the guest's details.
4. Enter the trip details.
5. Select the flight and / or hotel that fits the guests travel plans.
6. Proceed with the booking.

1. First check the correct name of the hotel on google. If it's available it will show on the system.
2. Make sure you type the correct FULL name into the first search box.

You can watch a quick screen recording here or see the screenshot below.

Learn how to book Eurostar.

Split Ticketing Frequently Asked Questions

What is split ticketing?

Split ticketing, is a practice that allows travellers to save money on UK rail fares by purchasing multiple tickets for a journey instead of just one 'through ticket'. The idea is to break up a long journey into multiple shorter segments, and then purchase tickets for each of those segments separately. This can sometimes result in significant savings, as different parts of the journey may be priced differently. For example, instead of buying a single ticket from London to Edinburgh, a traveller may purchase a ticket from London to York and another ticket from York to Edinburgh. In some cases, this can be cheaper than buying a single through ticket from London to Edinburgh.

Is split ticketing legal?

Under the terms of the National Rail Conditions of Travel section 14, it's completely legal to use a combination of tickets rather than a 'through' ticket if the train(s) you are travelling call (i.e. stop) at each of the points where you split your ticket.

Can I stay in the same seat on my journey even though I need to change tickets?

Where possible, the same seat will be reserved for when passengers remain on the same train as they switch from one ticket to the next. However, when this is not possible travellers may be required to change coach and/or seat part way through their journey. It will be made clear during the booking process when a change of seat is required.

What happens if I need a refund?

The usual refund and exchange rules will apply to each individual ticket that is purchased as part of a set of SplitTix. When purchasing multiple tickets for a journey, be aware that refund and exchange fees will apply to each ticket.

Are split tickets always cheaper?

Advance or Combined categories of SplitTix will only be offered if the split fare is cheaper than the cheapest through fare for the journey in the same class of travel.

Can I exchange my advance split ticket?

Contact us on 01784 254850 for a travel expert to check the exchange conditions.

If I have flexible split tickets, are there any restrictions on what trains I can travel?

When using a flexible split ticket, and taking alternative trains to those originally booked, it is important to ensure that the train will stop at the station(s) where your tickets are split.

If you would not be able to alight from the train at the station where your ticket is valid to, or you would not be able to board the train for the start of your next ticket, then it would not be valid for you to travel on that service.

What happens if I miss a connection when I have split advanced tickets?

When travelling on a split Advance ticket which spans two trains, if the first train is delayed causing you to miss your second train, the Train Operator will typically permit you to travel on the next train service without penalty. (Please note that this policy may vary depending on the Train Company and ticket type. It is always best to check with the Train Company or ticket provider for specific details.)

If, however, you are travelling on a split Advance ticket which ends at the station where you arrive late, and you have a new ticket to start your onward journey for the train service that you have missed, the Train Operator has no obligation to permit you to travel.

What is the difference between a ‘Calling point’ and a ‘board/alight point’?

For a given journey, a ‘calling point’ is a station that the train stops at to let people on and off, but where the traveller remains on the train. Depending on the service, the train may not call at all the stations along the line.

A ‘board or alight point’ (also referred to as an ‘interchange’) is a station at which a traveller changes trains.

Can I use a railcard with split tickets?

Yes. Railcard discounts will be applied where applicable.

Is split ticketing available on Return tickets?

No. Only single split fares will be offered.

If you need assistance with split ticketing, feel free to get in touch with us on 01784 254850.